CHIME Tours will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through email or through defined channel on the website.
Refund against the cancellation of air tickets will be credited directly in User’s mode of payment after receiving the refund amount from the Airlines. CHIME Tours will process refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers. In some peculiar cases, Processing time for cancellation and refund requests may vary.
Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account. However, can be used for future booking with us.
Convenience fees paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests.
All cancellations made directly with the Service providers (such as airlines, hotels, restaurants /transport vendors etc.) need to be intimated to CHIME Tours, for the refund process. Processing time for the refund will be subject to the mode of payment. The refund will be initiated in the source account from which payment was made.
All refunds by CHIME Tours shall be processed as per the Service provider’s fare rules and cancellation policy. Refunds will be in accordance with the CHIME Tours receiving that refund from the airlines or hotels or any other service providers as may be applicable.
The convenience fee made at the time of booking is a non- refundable fee